The login issues you're experiencing can be attributed to the following reasons:
- Your email address does not match the one you provided during your purchase at the store.
- You are not using the same contact details (phone number and email address) that were previously registered at the store.
- There might be a spelling error in the email ID you entered.
You can also try to troubleshoot by following the steps mentioned below.
For Existing Users: To try and login using email ID for registered users.
For New Users:
- Please clear cache and cookies
- Connect with a stable network
- Uninstall and re-install the application / try to login through the website
- Try to login from a different device
Post trying these troubleshooting methods if you are still facing issues with logging in, Kindly share the screen recording with us care.india@decathlon.com.
